Customers remember how you make them feel - Empathy for Customer Service Professionals Video Tutorial | LinkedIn Learning, formerly Lynda.com
Customers remember how you make them feel - Empathy for Cust…
Jul 12, 2023
linkedin.com
Instantly regain control of a conversation and de-escalate using this technique
2:08
Instantly regain control of a conversation and de-escalate usin…
4K viewsDec 17, 2020
YouTubeMyra Golden
The Best De-escalation Technique Ever!
11:20
The Best De-escalation Technique Ever!
24.1K viewsOct 15, 2020
YouTubeMyra Golden
This is How You Communicate Empathy to Customers
3:51
This is How You Communicate Empathy to Customers
146.2K viewsDec 4, 2017
YouTubeMyra Golden
The Best De-escalation Training for Contact Center Agents
1:11
The Best De-escalation Training for Contact Center Agents
2.4K viewsApr 15, 2023
YouTubeMyra Golden
How to Reduce Escalations and Long Handle Times in Customer Service
4:02
How to Reduce Escalations and Long Handle Times in Customer S…
572.9K views4 months ago
YouTubeMyra Golden
7 Things You Can Say to Demonstrate Empathy to Customers
0:58
7 Things You Can Say to Demonstrate Empathy to Customers
23.5K viewsNov 3, 2016
YouTubeMyra Golden
5:33
Transforming Difficult Customer Encounters: A Powerful De-escala…
2.5K viewsNov 15, 2024
YouTubeMyra Golden
10:33
Emotionally Intelligent Customer Service Pros Use This Technique t…
44.8K viewsFeb 2, 2024
YouTubeMyra Golden
7:07
How to De-escalate Calls with Angry or Agitated Customers
209.6K viewsAug 1, 2016
YouTubeMyra Golden
1:43
How to Assist Customers with Mental Illness
3.8K viewsFeb 24, 2022
YouTubeMyra Golden
7:53
7 Step Call Flow Strategy for Contact Centers
8.7K viewsJun 7, 2024
YouTubeMyra Golden
3:55
Two Soft Skills for De escalation
4.1K viewsAug 8, 2023
YouTubeMyra Golden
4:10
How Myra Prepares for Customer Service Training
877 viewsAug 19, 2016
YouTubeMyra Golden
Myra Golden - Speaker on Customer Service, Customer Loyalty, and C…
Jun 28, 2024
oklahomaspeakers.com
15:04
7 Phrases Customer Service Agents with Astute De-escalation Skills U…
64.8K viewsJan 19, 2024
YouTubeMyra Golden
3:24
Master Customer Call Control: Redirect with Empathy and Soluti…
2.2K views8 months ago
YouTubeMyra Golden
11:52
Watch this before you talk to your next angry customer (3 Keys to D…
17.6K viewsJun 26, 2021
YouTubeMyra Golden
10:42
How to De-escalate in Chat and Email
5.8K viewsJan 13, 2021
YouTubeMyra Golden
16:24
Words Matter in De escalating Customers
105.8K viewsFeb 19, 2024
YouTubeMyra Golden
5:25
How to Talk to Customers: Empathy, Tone and Making Personal Emotio…
656.5K viewsSep 27, 2013
YouTubeMyra Golden
3:18
How to Handle the Cussing Customer
34.4K views8 months ago
YouTubeMyra Golden
4:09
How to Acknowledge Customer Concern- and Why You Must
74.9K viewsNov 15, 2017
YouTubeMyra Golden
18:31
National Customer Service Week - Myra Golden - Be an Expert at Em…
1.1K viewsOct 3, 2022
YouTubeProfessional Association for Customer Engage…
5:21
How to Wrap Emotional Customer Calls Faster - without Sounding Cold
1.4K views11 months ago
YouTubeMyra Golden
3:37
Make Customers Feel Smart and Good
20.5K viewsNov 14, 2017
YouTubeMyra Golden
12:17
How to Preempt an Escalation to a Supervisor or Manager (How to Ha…
30.8K viewsJun 1, 2016
YouTubeMyra Golden
11:55
20 Damn Good Empathy Phrases for Customer Service
96.8K viewsJul 15, 2021
YouTubeMyra Golden
11:21
The Power of Positive Language: How it Can Transform Live Chat a…
12.3K viewsSep 20, 2023
YouTubeMyra Golden
1:34
Customer Service eLearning - Tour of Myra Golden's Soft Skills eLear…
773 viewsSep 22, 2016
YouTubeMyra Golden
See more videos
Static thumbnail place holder