Companies that succeed in this new age won’t just collect data; they’ll also design and build it as an interconnected intelligence layer, enabling both human insight and autonomous systems to ...

Despite advances in AI and digital tools human expertise remains crucial for complex and high-stakes purchases, where ...

Find new ideas and classic advice on strategy, innovation and leadership, for global leaders from the world's best business and management experts.

The idea that companies must “delight” their customers has become so entrenched that managers rarely examine it. But ask yourself this: How often does someone patronize a company specifically ...

Reprint: R1012J Employee wellness programs have often been viewed as a nice extra, not a strategic imperative. But the data demonstrate otherwise, according to Berry, of Texas A&M University ...