From increasing prices to severe outages, it hasn’t been easy for traditional wireless carriers such as AT&T, Verizon, and ...

Because the "Un-carrier" is never generous without reason, that strongly suggests the employees who have to deal with unhappy ...

Verizon will continue leaning into customer experience as one of its major differentiators as it looks to improve customer retention, which fell in first quarter 2025 after it increased prices ...

Verizon Communications has reported revenue of $33.5 billion in first-quarter of 2025, up 1.5 percent year over year. Verizon mobile network Net income of Verizon for the first-quarter of 2025 was ...

Verizon: Coverage and data speeds Visible vs. Verizon: Customer support Visible vs. Verizon: Which should you sign up for? Related stories More from Tech Most popular ...

FILE - A Verizon retail location is shown in Willow Grove, Pa., Thursday, Feb. 22, 2024. Verizon is buying Frontier Communications in a $20 billion deal that helps bolster its fiber network.

(AP Photo/Matt Rourke, File) By Kenrick Cai SAN FRANCISCO: Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and ...

resulting in demonstrably more efficient and effective customer care interactions. Over the past five years, Verizon has successfully rolled out innovative tools powered by Google Cloud technology to ...

Verizon credited the integration of Google Cloud’s generative AI (genAI) capabilities for improvements in its customer care platform, highlighting a 96 per cent accuracy rate in agent assistance and a ...

SAN FRANCISCO - Verizon (NYSE:VZ) said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and freed them up to sell products to ...

SAN FRANCISCO, April 9 - Verizon (VZ.N), opens new tab said an AI assistant for the company's customer service representatives built using Google (GOOGL.O), opens new tab models had cut down on ...