A slimmed-down workforce will handle cases on a nationwide basis — what does that mean for its 75 million beneficiaries?

The Social Security Administration recently made improvements to its customer service, but what are they, and will they ...

Social Security is rolling out a package of upgrades that will touch nearly every part of how Americans interact with the ...

The Social Security workers union and an activist retirees group say staff reductions at the agency are hurting the public.

Average wait times for calls to the Social Security Administration (SSA) improved in fiscal year 2025 compared with the year before, according to a report issued by SSA's Office of the Inspector ...

During President Donald Trump's first year back in office, auditors said customer service at the Social Security Administration markedly improved as tens of millions more Americans were served in 2025 ...

The Social Security Administration (SSA) has said its phone service has improved markedly in 2025 after a Democratic lawmaker called for a review of its customer service operations. A review by the ...

BALTIMORE, MD – Today, the Social Security Administration (SSA) Office of the Inspector General (OIG) released its highly anticipated audit of SSA’s telephone service metrics and the significant ...

A US bank has agreed to pay hundreds of thousands of dollars to settle a class action lawsuit accusing the lender of failing to properly secure customer data. According to the settlement administrator ...

When Dolores Taylor needed to update her bank information with the Social Security Administration (SSA) earlier this year, the 84-year-old Alaska resident called her local Social Security office and ...

A nonprofit legal group is calling on the Social Security Administration to release records on recent internal changes and “customer service breakdowns,” alleging it has caused widespread service ...