Beyond the bot: How AI is helping business delight customers, improve compliance, mitigate riskBy Kelvin Brown, Customer Operations Executive at TelvivaIssued by TelvivaJohannesburg, 22 Jan 2026 ...

AI is reshaping customer service, but budget constraints and organisational silos are slowing adoption, says Telviva.

The pressure is on modern sales teams to reach more prospects with fewer resources as buyer expectations rise and response ...

Netherlands Call Center Market was valued at US$ 4,668.1 million in 2023 and is projected to attain a market valuation of US$ 7,886.6 million by 2032, growing at a CAGR of 6.0% from 2024-2032. A ...

(AP) — Vince Zampella, one of the creators behind best-selling video games such as “Call of Duty,” has died. He was 55. Video game company Electronic Arts said Zampella died Sunday. The company did ...

WASHINGTON — Former special counsel Jack Smith got his hands on at least 10 Republican lawmakers’ call logs — and even sought the phone records for one of their congressional offices, according to ...

Outbound Yosemite to open early 2026 with 104 cabins and 14 lodge-style rooms. Developer and Madera County will split hotel-stay tax revenue over 25 years. Resort will bring conference center to ...

Many companies are moving beyond rigid, scripted chatbots toward more natural customer interactions. A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into ...

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