IBM's tie-up with S&P Global integrates watsonx AI into supply chain tools, promising smarter, faster decision-making for enterprises.

After a decade of methodically building cross-functional integration capabilities, ServiceNow is making its most assertive move yet—positioning a conversational AI interface as the orchestration layer ...

NTT DATA, a global leader in digital business and technology services, today announced it has signed a Strategic Collaboration Agreement (SCA) with Amaz ...

Businesses that actually do offer personalization well reap the rewards in increased customer loyalty and retention. On the flip side, companies that fail to provide personalized experiences or that ...

Deal is among the biggest in the CX software space; Qualtrics confirms and calls it a win for AI-powered experience management.

The biggest barrier to AI in customer experience success isn't technology sophistication—it's data fragmentation. Learn how to unleash the full power of AI in CX.