SOLV Energy considered a few solutions, ultimately selecting eGain’s knowledge management technology because it offered single sourcing of content that could be personalized for different users.

CCaaS platforms will remain central to customer experience infrastructure and become more critical as agent roles evolve. They now account for a large percentage of the workforce engagement management ...

Medical Image Management market growth is driven by escalating imaging volumes, digital transformation across healthcare, and mounting demand for interoperability and secure image exchange.

These are among the trends some of the biggest technology CEOs have said to expect from AI in 2026 and how they are enabling ...

Legal IT Insider has turned the microphone over to the vendor community to get their predictions for the legal tech industry ...

Discover the significance of knowledge capital, including its components like human, relational, and structural capital, and ...

This year may see knowledge management more directly intersect with law firms’ growing adoption of artificial intelligence, with experts predicting that KM will not only become a more vital function ...

As 2025 comes to an end, where do we stand with AI in the supply chain? What is real? What is hype? Machine learning has been a part of advanced demand forecasting for over 20 years. But these ...

CHICAGO (WLS) -- Christkindlmarket organizers and vendors spoke out Friday about issues due to new capacity limits on the event. One organizer said the market was told 12 hours before it opened last ...

The QKS Group SPARK Matrix™ provides competitive analysis and ranking of the leading Vendor Risk Management vendors. ProcessUnity, with its comprehensive technology and customer experience management, ...

A well-defined vendor contract management process facilitates efficient negotiation, standardization of terms, version tracking, and performance measurement. It also strengthens your organization’s ...