Learn how to personalise customer experiences using a quiz funnel builder. Boost lead generation, improve targeting, and grow your business.

Dear Eric: This is in response to “Need Help,” who encountered trouble understanding customer service reps.

Your next hire is around the corner, but how can you be sure you'll make the right choice? We talk you through the mistakes ...

We all know someone who gets defensive or shuts down the moment feedback comes their way. Maybe it’s a friend, a coworker, or ...

Understand the importance of authority in online communities and its impact on trust and consumer behavior today.

Oolka claims to be leveraging its AI agents to help users track their credit scores and suggest personlised solutions. The ...

If you have a Google business profile, you can respond to Google reviews of your business left by customers. Here's how to do ...

Bank of America expects to save tens of thousands of employee hours through a generative artificial intelligence (GenAI) assistant in its Global Payments Solutions (GPS) division. The assistant, known ...

I find the common out-of-office message, “I will respond to your inquiries at my earliest convenience,” extremely inappropriate.

Telecommunications and internet services company Consolidated Communications has announced the uniting of its residential, business and wholesale services under the brand Fidium — a move company ...

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...