The survey highlights a major gap between consumer intent and action due to "return friction" and policy misconceptions. These consumer frustrations are part of a growing national trend; according to ...

Annual FedEx Returns Survey highlights growing consumer demand for ease and transparency, alongside increased satisfaction of ...

Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer service experiences Survey of more than 600 U.S. consumers shows frustration ...

A new study by Customer Care Measurement & Consulting (CCMC) and Arizona State University's W. P. Carey School of Business reveals record levels of customer anger, rising online confrontations, and ...

NEW YORK, Dec. 01, 2025 (GLOBE NEWSWIRE) -- Ramsey Theory Group (RTG), a research-driven firm specializing in cybersecurity, applied mathematics, software engineering, and artificial intelligence, ...

Here’s a motto every e-commerce business should go by: Turn customer complaints into compliments. Resolve a customer’s complaint, and 70% of the time, they’ll do business with you again. But here’s ...

When it comes to customer feedback the automotive industry has largely stayed traditional, relying on customer feedback surveys and responses. However, as AI applications grow, Volkswagen Group UK is ...

NEW YORK (PIX11) — Got thoughts to share with the MTA? Now’s the time to do so. The transit agency has launched its bi-annual fall 2025 “Customer Count Survey” for riders of the subway, buses, LIRR, ...

Oct 6 (Reuters) - AI-powered customer survey software maker Qualtrics has agreed to buy healthcare market research company Press Ganey Forsta in a $6.75 billion deal, both companies said on Monday.

Consumers want financial companies they can trust. Is your bank, broker or insurer on this most-trusted list? Check out our 2025 list and find out more about why building and keeping customer trust is ...

Minneapolis-St. Paul International Airport has again placed first in the J.D. Power North America Airport Satisfaction Study. This marks the second straight year customers and travelers have ranked ...

We always knew that consumers preferred Windows PCs over Macs, but the numbers now back it up. HP topped Apple as the most preferred PC maker in the 2025 iteration of the American Customer ...