The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...

Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...

Niccol, who previously served as Chairman and CEO of Chipotle Mexican Grill (NYSE: CMG), revealed in a recent interview with The Wall Street Journal that he thought his ‘Back to Starbucks’ plan was ...

What if the key to growing your business was hidden in your customers’ feedback? In this sponsored episode of Ten Minute Talks, Diego Sanchez, President of HousingWire, sits down with Dan Bailey, ...

Chic-fil-A is proving im-peck-able in customer satisfaction yet again. The chicken sandwich stalwart, along with Dutch Bros, leads quick-service restaurants in drive-thru customer satisfaction, a ...

SHANGHAI: 19 Sept. 2025 — Customer satisfaction with after-sales service in China has significantly improved during the past two years as automakers strive to improve service experiences and address ...

You are constantly getting feedback from others about your performance at work. A client may be happy with their interaction. A colleague may walk away from a meeting upset. You get comments on a ...

Jimena de Mello Heredia receives an RTP scholarship through Monash University. Imagine a student working on an assignment and they are stuck. Their lecturer or tutor is not available. Or maybe they ...

Customer satisfaction with mortgage servicers has plummeted this year, with an average satisfaction score that’s now much lower than the typical score for mortgage originators. That’s according to J.D ...

A post-COVID nosedive in customer satisfaction rates at the State Department’s centralized passport service call center was reversed in part by technology — including through some investments that met ...