Every workplace and public space has at least one story about a complaint so over the top that it stops being annoying and ...

If you spend any time around other people, you already know that sometimes people can act rather foolishly. Whether by ...

The outage's only close contender in the worst cell service implosion of the 2020s would be the great AT&T nightmare of Feb.

The McRib isn’t what you think it is, according to a new lawsuit Mark Cuban has a solution for the $38 trillion national debt: Fine health insurers for falling short Russia sends submarine to escort ...

Dear Liz: I just read your column about cardholders being fearful of canceling a card. Here’s my story. I made an online purchase with a credit card I’ve had since 1981. The purchase turned out to be ...

This is just one of the stories from our “I’ve Always Wondered” series, where we tackle all of your questions about the world of business, no matter how big or small. Ever wondered if recycling is ...

Imagine walking into a coffee shop, being polite to the barista, and leaving a tip. It seems like you've done everything right, right? Well, one customer posted on Reddit that he was mocked by the ...

AI agents are boosting efficiency, cutting costs, and improving customer satisfaction. By 2027, 50% of service cases are expected to be resolved by AI. 4 out of 5 service leaders say AI agent ...

Can Verizon Consumer Group CEO Sowmyanarayan Sampath improve customer care? Verizon could be onto something important. They are said to be shifting their focus back to improving customer care and ...