Prepared is helping 911 call center workers process calls faster and more effectively by bringing video, text, and automatic ...

The 42-inch pipeline has a blast zone that includes hundreds of homes, businesses, schools, day cares, parks, and recreation ...

Last weekend, an ugly rumor of a tragic death spread began rocketing around Bluesky. What made it odd was the identity of the ...

As a mining executive, I’ve seen firsthand how video can transform investor engagement—and why it’s no longer optional.

By understanding your growth levers and required resources, you can avoid the trap of overpromising and underdelivering.

Great CX doesn’t require perfection—it requires intention. A genuine commitment to listening, learning, and putting people ...

With AI, deep customer listening presents significant opportunities for executives to get closer to their customers.

Mark Zuckerberg says AI chatbots could help people combat loneliness. Aristotle, the ancient Greek philosopher, would likely ...

One of us, Patrick, witnessed this firsthand in 2003 while working as a pharmacy technician at Walgreens in a midsize West ...

A health reporter explains why suggesting that medical research be limited, controlled, or replaced by ‘in-house’ ...

Parents used to be freaked out when kids were reading romance novels or Horatio Alger books. It seems quaint now, when so ...

Shopify's new chief design officer on the AI-led future of the e-commerce platform, and why designers are at the center of it ...