Retail Customer Experience Index offers a detailed evaluation of how leading retailers are adapting to meet evolving customer expectations in today's increasingly digital shopping environment. This ...

In the ever-evolving landscape of banking customer service, the contact center plays an increasingly important role in deposit retention and customer loyalty. Understanding and optimizing key ...

NielsenIQ (NIQ) has expanded its Omnishopper panel with 250,000 panelists for more consumer behavior and insights. NIQ's Omnishopper solution draws from nmore than 8 billion consumer purchases, ...

SurveyMonkey, providers of a platform for surveys and forms, has updated its market research solutions to help conduct more advanced research with greater speed, flexibility, and customization. The ...

Zoho Cofounder and CEO Sridhar Vembu surprised many with his announcement to step down as CEO to become the company's Chief Scientist. But when taking a closer look, was this really a big surprise?

In response to today's evolving consumer behaviors and compliance regulations, businesses must rapidly adapt their communication strategies to effectively reach customers.This new TransUnion® eBook ...

Sales and marketing teams have worked in silos for so long that their processes, goals, and tools have become completely disconnected.

Combination creates integrated opinion research, advocacy, analytics, and media buying solutions across public affairs, nonprofit, and regulated sectors.

JD Power's collaboration with Databricks expands access to cross-industry consumer datasets to drive seamless integration with predictive models and AI-powered solutions using Delta Sharing.

Through Audigen's PMPs, B2B advertisers can now take advantage of Bombora's audience segments across all environments, including connected TV, which are now available via Audigent curated marketplaces ...

Talkdesk has been recognized for helping financial and insurance companies deliver connected, personalized experiences.