Wow customer service goes beyond fulfilling basic customer expectations and does so in a creative, unexpected way. Zappos commits itself to delivering wow on every call that employees field in its ...

— -- Zappos, the Amazon-owned shoe and apparel retailer, said late Sunday that more than 24 million of its customer accounts had been compromised. Hackers were able to access Zappos customer ...

Before she became a Zappos customer service representative, Shaea Labus managed a Lucky Brand Jeans store. Sponsor Message "I'd tell [staff] where to be and what their sales goals were," she says.

A Zappos employee recently had a customer-service call that lasted 10 hours, 43 minutes, breaking an internal record at the Amazon-owned online retailer. On June 11, in Zappos' Las Vegas ...

Customer service is incredibly important to any business, especially online retailers. But Zappos.com's CEO argues that there's actually a higher priority that business should keep in mind.

Online retailers Zappos.com and Amazon.com are being sued in Kentucky by a Texas woman alleging that she and millions of other customers were harmed by the release of personal account information.

DeVonTae Browne didn’t know anything about the management discipline of Holacracy before showing up at orientation for his new job in customer service at Zappos. “I wasn’t entirely sure what ...

Zappos hack exposes 24 million customer accounts to cyberattackers, but credit cards were not stolen. NEW YORK (CNNMoney) -- Online shoe store Zappos has been hacked, ...

The online commerce world continues to take a few ugly twists and turns, as online shoe and accessory retailer Zappos—now owned by Amazon—reveals more than 24 million customer accounts were ...

Zappos is reallocating resources to provide a public service during the coronavirus crisis. The footwear e-tailer has launched what it’s calling a “Customer Service Anything Hotline” that ...