Engagement efforts often fail because culture is ignored. Dell’s decline shows programs are not enough. Curiosity builds ...

Humana navigates Medicare Advantage challenges with strategic shifts and stable guidance. Learn more about HUM's outlook and ...

The takeaway for CMOs and other C-suite leaders is clear: customer experience is not a support function, but a strategic growth lever. When you treat emotional engagement as a core business driver and ...

Improving access to care and boosting patient and provider experience via digital — with and without AI — were among the main talking points at this ...

Waiting gives us a chance to rest and reflect. This is as true of the real world as it is online. That’s why designers are sneaking the wait back into modern digital experiences.

Maternal and neonatal health (MNH) remains a key challenge in Kenya. Kenya’s maternal mortality ratio is 355 deaths per 100,000 live births ...

A well-designed customer feedback survey using CSAT, NPS, and CES combined with AI (sentiment/predictive analysis) enhances ...