After a decade of methodically building cross-functional integration capabilities, ServiceNow is making its most assertive ...

Last week, German-speaking user group DSAG called for licensing transparency after the ERP vendor ended its RISE with SAP product package, replacing it with SAP Cloud ERP Private package, with pricing ...

Australian Gas Infrastructure Group is entering the second phase of a CRM transformation, with an end goal of establishing a more connected, transparent and proactive service model.

In February 2025, SAP & Databricks announced a landmark partnership to offer SAP Databricks, a natively integrated data + AI ...

Learn about the evolution of Customer Data Platforms (CDP) and their significance in modern marketing strategies.

IBM's tie-up with S&P Global integrates watsonx AI into supply chain tools, promising smarter, faster decision-making for enterprises.

The best companies never stop asking which team members are contributing, what talent they need and how those people drive ...

The biggest barrier to AI in customer experience success isn't technology sophistication—it's data fragmentation. Learn how ...

Deal is among the biggest in the CX software space; Qualtrics confirms and calls it a win for AI-powered experience ...

That's when Klein decided to give his corporate clients an ultimatum: Migrate your data to our cloud products, or we will no ...