In a major crackdown on a global online fraud racket, the Enforcement Directorate (ED) today carried out search operations at ...

ED carried out searches at 15 locations in Delhi Mumbai. Illegal call centres running from dingy rooms were duping US nationals. The agency claimed accused duped foreigners and used hawala channels to ...

For most people, IT is the place they call when their computer or Wi-Fi stops working. But, there’s more to it than meets the ...

Discord has warned users it suffered a cyberattack which caused a potentially worrying data breach. In a data breach ...

CT IT Services LLC, a provider of business-class IT solutions headquartered in Charles Town, West Virginia, has formally ...

A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated ...

Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...

End-of-year and holiday events can put enormous strain on digital systems; October is a critical window to test, tune and ...

Still, wider adoption is hampered by the fact that Chinese chips lag Nvidia’s offerings for now, analysts say. Read more at ...

Discord has revealed a hack on a third-party customer service provider, compromising limited user data including names, emails, and even some governme ...

Sophisticated phishing scams now exploit Apple's iCloud Calendar invite system to bypass spam filters and trick users into ...

THE warning signs were everywhere in 2005. When Sun Cellular crashed into the Philippine market with unlimited text and call packages, it didn’t just disrupt pricing—it announced the beginning of the ...