In a major crackdown on a global online fraud racket, the Enforcement Directorate (ED) today carried out search operations at ...

ED carried out searches at 15 locations in Delhi Mumbai. Illegal call centres running from dingy rooms were duping US nationals. The agency claimed accused duped foreigners and used hawala channels to ...

Discord has warned users it suffered a cyberattack which caused a potentially worrying data breach. In a data breach ...

A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated ...

Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...

Discord has revealed a hack on a third-party customer service provider, compromising limited user data including names, emails, and even some governme ...

THE warning signs were everywhere in 2005. When Sun Cellular crashed into the Philippine market with unlimited text and call packages, it didn’t just disrupt pricing—it announced the beginning of the ...

Disaster Tech Lab, a global nonprofit providing communications and disaster response support, confirmed today that it is mobilizing a combined communications and medical response team to Cebu ...

This decision only cuts off a few services to a single military unit, [so] we will not stop organizing. We will not stop ...

Searching for a scalable phone solution for your growing team? Learn which providers made our list of the best cloud phone ...

The Central Bureau of Investigation (CBI) has actively participated in Operation HAECHI-VI launched by Interpol targeting ...