Contact centers face many challenges across stakeholder groups. Customers experience frustration from long wait times, limited self-service options, and impersonal interactions due to outdated voice ...

Microsoft has joined the World Nuclear Association (WNA), a London-based international non-profit organization. According to the WNA, its membership is responsible for around 70 percent of the world's ...

Microsoft has signed a five year deal to use GPU services from neocloud Nebius Group. The contract is worth $17.4 billion over the half decade, although further services and capacity could bring the ...

In his decades-long career in tech journalism, Dennis has written about nearly every type of hardware and software. He was a founding editor of Ziff Davis’ Computer Select in the 1990s, senior ...

Objectives This study examined the mental health literacy of perinatal healthcare professionals in the United Arab Emirates (UAE) and analysed how their knowledge, attitudes and confidence impact ...

In today’s voice-first world, it’s not enough for systems to simply hear what users say. They need to understand it with precision. In high-stakes environments like healthcare, finance, or enterprise ...

Customer may upgrade to the latest version of an available Product. If Customer acquires perpetual Licenses through SA, it may deploy new version upgrades for those Licenses after SA coverage has ...