"Dealers are drowning in low-value calls that kill service absorption rates. Brilliant Harvest stops the phone from ringing ...

DEWA is now the first government entity and the first utility worldwide to offer its services directly through AI, going beyond traditional websites ...

Yet amidst these challenges, a powerful opportunity has emerged that levels the playing field between independent businesses and major chains – ...

SUNNYVALE, Calif., Feb. 09, 2026 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading AI knowledge platform for ...

USA TODAY and Plant-A Insight Group have partnered to identify financial services companies with the best customer service. The list honors the top 500 companies in the sector. Managing finances can ...

Many companies and organizations have in recent years cut back on the number of employees dedicated to support issues, believing that AI solutions can handle this task for more efficiently.

As their stocks tank, software makers are rebranding themselves as A.I. innovators. Sparkle emojis are everywhere, but some efforts have been more successful than others.

AI agent orchestration is reshaping how businesses build intelligent systems. It moves beyond single chatbots or generative interfaces, coordinating multiple specialized AI agents to complete...Read ...

In recent weeks, a range of large “software-as-a-service” companies, including Salesforce, ServiceNow and Oracle, have seen their share prices tumble. Even if you’ve never used these companies’ ...

By merging telemetry data with machine learning, the advanced software platform detects issues early, reducing downtime and ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

Clothing and fitness data company Under Armour said it is investigating claims of a data breach after a cybercriminal posted millions of customer records to a hacker forum. The seller told TechCrunch ...