PM on a Friday. It’s the CFO, and she’s frantic. She’s locked out of her account, needs to approve payroll, and her flight is ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. In the wake of the union of the top two makers of help ...

When it comes to the allocation of hardware resources, one thing that usually gets the short shrift is the help desk. After all, it’s not like the help desk is tied to an application that a business ...

Like a modern-day cavalry, the IT help desk comes to the rescue of frustrated computer users when a cursor freezes or an error message appears. The service ...

AUSTIN, TX--(Marketwired - Sep 24, 2015) - SPICEWORLD - Spiceworks, the professional network for IT, today announced its cloud-based Help Desk application is now available to companies of all sizes ...

The MIT Sloan Management Review says that “the 21st-century CIO must prioritize customer experience; it’s essential to competitive competitive advantage,” and Gartner says that IT executives “see the ...

Salesforce.com on Tuesday unveiled a new SaaS (software as a service) help-desk application called Desk.com that can reach end users through social networks like Facebook and Twitter. Desk.com, which ...

I remember sitting around a conference table with a handful of developers and support technicians talking about features we could add to our internal help desk application. We had been using an ...

NEWTON, Mass.--(BUSINESS WIRE)--Hayes Management Consulting announced today that it will provide its Legacy Application IT Help Desk services to Moses Cone Health System as it converts to Epic Systems ...

I remember sitting around a conference table with a handful of developers and support technicians talking about features we could add to our internal help desk application. We had been using an ...