The change to West Yorkshire Electrical’s approach now means that the firm can now schedule more than 70 new phone calls every month, ...

While voice AI agents are already able to automate simple requests, automating complex workflows is still elusive, meaning ...

A good general piece of advice: Keep calm, and always be polite. Call center employees are human beings doing a difficult job, so remind yourself that your beef isn’t with them, it’s with their ...

Tech company’s HTS Assist portal can handle reservations and respond to queries much faster than real agents, Hopper ...

All products featured here are independently selected by our editors and writers. If you buy something through links on our site, Mashable may earn an affiliate commission. With new deals dropping ...

“I’m writing to ask for your help with a consumer issue involving Aer Lingus ,” begins a mail from Mary. “This involves a ...

A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated ...

A couple of months ago I did something stupid which, as this newspaper’s Consumer Champion I’m ashamed to admit, but in the name of public service I’m happy to reveal.

Did you know you can customize Google to filter out garbage? Take these steps for better search results, including adding Lifehacker as a preferred source for tech news. Amazon is one of the biggest ...

The article AI Can Plan a Trip. Would You Lend It Your Credit Card to Book It? originally appeared on NerdWallet.