Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to ...

At Atlassian Team ’25 Europe, Glovo’s IT leader shares how scaling corporate support systems required productive friction - ...

During Zendesk's AI Summit, several major advancements were announced including voice AI agents, video calling, and screen ...

Next time Amazon hypes its Prime Days savings, remember this: The prices during the sale aren’t always better. I’ve got the ...

Simpler tasks can be automated using a tool called Action Builder. It can perform repetitive chores such as syncing support ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in ...

A connecting flight involves switching planes at an intermediate airport on your way to your final destination. Airlines ...

Sneak peek at upcoming San Diego area street fairs, festivals, concerts, performances, art shows, library events, community ...

As federal agencies trumpet blatantly political messages blaming the “radical left” for the current government shutdown, FBI ...

Advisors who book air are well versed in the minutiae of travel planning, like knowing to list their client’s (rather than ...

APEK Corporation (d/b/a Voice2Me), a leading provider of AI agentic workflows and multi-agent orchestration platforms for ...

Acumatica's 2025 R2 release came out last week - and yes, Acumatica's AI strategy is front and center. But there's a sneaky ...