Q AI agents embedded in ConnectWise PSA help IT Solution Providers resolve more tickets with the same team, deliver more ...

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Adversaries are increasingly targeting third-party providers, catching customer companies on their heels. CISOs must play a larger role in vendor negotiations — and get tougher about what they ask.

Remote work is no longer a niche perk, and a detailed study on hybrid work found that some employees will trade up to 25% of ...

Losing a job in your 50s or 60s feels different than it did at 30. The stakes are higher: retirement savings, health ...

Virtual receptionists answer calls, take messages, and schedule appointments remotely for around $250 per month versus ...

But if you’re looking for a specific recommendation, the AIRHOT 2-in-1 folding treadmill is a great cheap treadmill, suited ...

An executive recently asked me, what’s the biggest mistake leaders make when rolling out a customer experience strategy? My answer was simple. Most leaders think about the customer first.

People worldwide are being targeted by a massive spam wave originating from unsecured Zendesk support systems, with victims ...

The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...

BALTIMORE, Maryland — The Social Security Administration is making progress tied to its push toward a digital-first model.