A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated ...

Agentic AI-powered contact center is a fast-growing market for Cisco and a big opportunity for channel partners, Cisco executives told CRN at WebexOne 2025.

Everyone knows Microsoft is losing the AI race, which is why its stock is up 100 points since January. The true disaster is what they're bringing back to fix it: Clippy. The post The latest AI-powered ...

Dave has been in the utility industry for over 10 years helping support temporary, or long-term power generation requirements to industry, either behind or in front of the meter, using large ...

Gavin Newsom signed SB 53 into law. Sens. Josh Hawley and Richard Blumenthal introduced the Artificial Intelligence Risk ...

Empire Startups New York FinTech Week 2020 was a week-long series of events in New York City that brought together people ...

"At ComDesign, we are committed to empowering Japanese businesses with smarter, more agile communication tools," said Kenji ...

Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...

OpenAI has officially opened the doors to a new developer ecosystem for ChatGPT, introducing in-chat applications and a ...