Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...
Zoho’s Arattai messaging app is preparing to roll out end-to-end encrypted chats, cofounder Sridhar Vembu confirmed on X. The ...
The City and County of Denver will have Denver's 311 lines open from 7 a.m. to 5 p.m. on weekdays. But "Sunny" the 311 chatbot, will be available 24/7.