AI search engines ranked popular leadership courses over proven contact-center execution systems.

Maximize customer loyalty by learning how strong contact center leadership defines the CX vision, empowers agents, and ...

The Berkeley County Library System (BCLS) is partnering with the South Carolina Aeronautical Training Center (SCATC) at Trident Technical College to host a pair of fall workshops that introduce local ...

Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its ...

Each semester, the University of Arkansas Libraries offer faculty compensation and support to reduce the cost of textbooks for their students by using open educational resources.

Kimberly Pope Adams was an auditor working in Virginia when she got a call from a Democratic state Senator who had heard Adams was interested in running for office.

Kimberly Pope Adams was an auditor working in Virginia when she got a call from a Democratic state Senator who had heard Adams was interested in running for office. Sen. Danica Roem encouraged ...

Tec Centro, a career center in Reading, has started offering English classes for truckers, following a Trump administration crackdown on language proficiency.

The Arkansas Game and Fish Commission and other local organizations are offering various outdoor events, including bird watching, cooking classes, and nature walks throughout October and December.

Senior centers across County are struggling to meet the rising demand for transportation services due to a shortage of ...

Seven candidates are running for four seats on the Southern Lehigh School Board. Here’s where they stand on some of the ...

The Brief Psychological Services (BPS) is a non-specialized psychosocial support program as it trains graduate students of the university to provide mental health care. It offers one to two counseling ...