A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated ...

These 10 charming communities offer small-town warmth and budget-friendly living! McMinnville sits pretty in the middle of Tennessee with mountain views that rich folks pay millions for elsewhere. But ...

Facing major budget shortfalls, Denver is cutting back hours and staff for the 311 call center and looking to leverage an ...

With the arrival of AI, the human headcount in the contact center—including people who might otherwise answer a call and talk ...

Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...

Gaynell Acklin, 72, was headed to her sister's house when traffic suddenly stopped around the 4700 block of Montview Drive.

The National Hurricane Center on Monday continued to give high chances that a system in the Atlantic will develop into the season’s next tropical depression or storm and threaten the Caribbean. As of ...

The National Hurricane Center on Saturday dropped to 0% chances a pair of systems on either side of Florida could develop while keeping track of a tropical wave in the Atlantic that could form into ...

Whether you’re selling deep-sea fishing equipment or vegan dog treats, managing customer calls is critical for any growing ...