At G-Force 2015, Genesys launched well-stocked app integration marketplace, and reported that Microsoft is deploying a global cloud-based contact center. Last week I spent three days in beautiful ...

True-cloud, workforce-performance leader combines WEM suite with Genesys Cloud CX™ to give customers a more flexible, feature-rich solution MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the workforce ...

The common process of software procurement followed a tedious path of making sales calls, asking for quotes, discussing pros and cons, and then finally deciding on a system - a resource and ...

ST. LOUIS--(BUSINESS WIRE)--Textel has announced their cloud-based business texting platform is a Premium App now available on the Genesys® AppFoundry, the industry’s largest dedicated marketplace ...

Help Lightning combines with Genesys Customer Experience Platform to help agents work virtually side-by-side to quickly solve customer issues Help Lightning, a provider of remote visual assistance ...

SightCall for Genesys Cloud CX helps businesses resolve customer needs effortlessly through on-the-spot support using video and annotation capabilities SightCall, a global leader of augmented reality ...

LONDON and NEW YORK, Sept. 5, 2023 /PRNewswire/ -- PolyAI, a global leader in conversational artificial intelligence (AI), today announced its Customer-Led Voice Assistant is now available on the ...

SAN MATEO, Calif. & SAN FRANCISCO--(BUSINESS WIRE)-- Guidewire (NYSE: GWRE) and Genesys®, a global cloud leader in AI-powered experience orchestration, announced the Genesys Cloud™ platform’s new ...

As a Premium App on the Genesys AppFoundry, Genesys customers have the benefit of having their ValidSoft's Trusted eXperience subscription included on their Genesys invoice, thereby simplifying vendor ...

Panviva and Genesys Customer Experience Platform offering to deliver omnichannel knowledge for highly regulated industries “We are thrilled to be part of the Genesys AppFoundry ecosystem allowing ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...