TAMPA, FL -- First off and most importantly I want to stress that while this piece is highly subjective and not a reflection of any views held by this news station or our parent company, there was a ...

How a business handles customer service interactions increasingly defines its online reputation, yet, according to our recent survey that gives a list of the best and worst customer service brands, ...

Dude, Where’s My Order? "The customer is always right" — except when you are stuck in a 30-minute drive-thru line, dealing with a missing order, or getting attitude from an underpaid employee who's ...