Greg works in Customer Experience and Digital Transformation; he's host of the Agile World Podcast and author of The Center of Experience. It can be challenging to meaningfully measure customer ...

Understanding NPS: Retirement planning is among the most critical areas of personal finance. With growing life expectancy and escalating expenses, it has become extremely essential to have a financial ...

For NPS subscribers, the return on investment over a period of time is contingent upon exposure to equity and choice of fund ...

Loyal patients are an asset to any health care business since they are more likely to refer other potential clients. That’s why patient feedback is vital for the company’s decision-making processes.

Executives have long been convinced that Net Promoter Score (NPS) is the gold standard when it comes to measuring brand loyalty and customer experience. While simple to execute and therefore enticing ...

Gartner predicted four years a big decrease in Net Promoter Score use as a CX metric in 2025. But it's hanging around. In 2021, Gartner made a bold prediction: “More than 75% of organizations will ...

Customer retention is the most efficient growth lever for any business, yet companies often struggle to balance the near-term highs of new customer growth with the importance of retaining (and ...

Starting your first job can be exciting as well as a bit intimidating, but it’s also the perfect time to start building smart money habits. While there are several savings schemes and investment ...