Last week's feature focused on communication skills and their importance in the workplace. This week's feature is about the other side of communication-listening skills. Hearing is the physical ...

When people describe a good communicator at work, they’re usually talking about a great presenter — not a great listener. In fact, few business school courses focus on building listening skills and ...

But there's so much more to it than just hearing the words. If you really want to do it right, you should be practicing active listening. Active listening is the purposeful and intentional act of ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The most expensive leadership mistake isn't a bad strategic decision—it's failing to listen ...

It should be obvious, right? You should listen to your customers. And yet often, businesses are so focused on growth and attracting new customers that they don’t prioritize their existing customers.

"Hearst Magazines and Yahoo may earn commission or revenue on some items through these links." How many times have you nodded along during a conversation, only to realize you didn’t absorb a single ...

In our everyday life, we continually verbally and non-verbally interact with those in our surroundings both in our personal and professional lives. We do this by means of encoding and decoding ...

While it’s not entirely wrong to say that good communication skills are essential for strong relationships, this idea can be misleading. It might suggest that once you master these skills, ...