Text tone analysis could lead to improved understanding and better interactions. The contact center has become the interaction center. It still supports traditional voice conversations, even with the ...

Krystle Vermes is a Boston-based news reporter for Android Police. She is a graduate of the Suffolk University journalism program, and has more than a decade of experience as a writer and editor in ...

Another example of generative AI writing tools hitting the mainstream. The new plug-in can also edit the tone of text, letting users choose between styles like ‘provocative’ and ‘formal.’ Another ...