Telephone Skills for Enhanced Customer Service is a course designed to enable participants to understand the importance of proper telephone technique. Topics include using voice skills for effective ...

Companies use customer representatives to answer customers' questions, handle technical problems and collect payments.The representatives usually take questions or discuss issues by phone or in person ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

For a business to successfully function, it is important for the employees to possess interpersonal and customer service skills. These two skill areas are important parts of overall business ...

Improving customer service is among the most important steps to bringing more value to your customers. A recent study by Dimensional Research found that over 50% of customers make additional purchases ...

Customer service is the most in-demand skill for sales professionals today, LinkedIn revealed in its 2023 Workplace Learning Report. LinkedIn’s annual list identifies which job skills are the most ...

If you work with clients on a regular basis, you always need to be on your game. Being good at customer service means that when you're grumpy, tired, or super-busy, you still project a friendly and ...

Samsung hosted its National Skills & Repair Competitions, celebrating the top Mobile Experience and Consumer Electronics ...

Insurance is a multi-faceted industry. Landing new accounts takes a significant amount of time and money, a skilled sales team and diligent work ethic. New accounts are very important to an insurance ...

It’s an iconic image from the middle of the 20th century: a telephone operator sitting at a crazily lit-up switchboard, wearing headphones and directing phone calls wherever they need to go.