has some serious customer service and support issues. It was one thing to provide minimum four-day Web-based response when Skype was Web-based only. But now with Skype's video chat, third-party ...

Jackson Ryan was CNET's science editor, and a multiple award-winning one at that. Earlier, he'd been a scientist, but he realized he wasn't very happy sitting at a lab bench all day. Science writing, ...

I used to spend a lot of time answering user questions and problems on the Skype User Forums. I made over 1,000 postings in just a few months, until I finally started to realize that what we (the ...

As a goodwill gesture, Skype customers' subscriptions will be extended even if they were unaffected by the two-day outage of the VoIP service Skype is offering a week of free service to paying ...

Last month, Microsoft started rolling out an updated version of Skype that was ultimately meant to replace Skype 7.0, or Skype classic, as it's known. The company initially said that Skype 7.0 would ...

Skype Ltd. was still struggling today to bring its voice-over-IP service back online as disconnected users became increasingly angry over the outage. According to user statistics gathered via an RSS ...