Half the battle with properly managing IT infrastructure and applications is adhering to best practices. The other half? Putting technology in place to automate, monitor and speed problem resolution.

Opinions expressed by Digital Journal contributors are their own. “In IT service management, success lies in creating processes that not only streamline operations but also adapt to changing business ...

ServiceNow is making a play to push beyond ITSM, thanks to new AI tools in the Orlando release of its Now platform and other recent AI-related moves. ServiceNow is going all-in on artificial ...

Tommy Peterson is a freelance journalist who specializes in business and technology and is a frequent contributor to the CDW family of technology magazines. When the city of Los Angeles replaced its ...

ServiceNow is a robust ITSM suite that offers organizations popular services on a single-platform. But it’s not as easy as deploying any tool or service – here’s six tips on how to embark on a ...