Spiceworks Cloud Help Desk provides simple and affordable tools for managing internal IT in small businesses, but its feature ...

When it comes to the allocation of hardware resources, one thing that usually gets the short shrift is the help desk. After all, it’s not like the help desk is tied to an application that a business ...

The Cloud Desk connects you with knowledgeable Comcast Business Cloud Desk agents for consultation and recommendations on how to harness the power of cloud-based Software as a Service (SaaS) and ...

More than two thirds of respondents in a survey from Software Advice currently use on-premise help desk systems despite the prevalence of cloud-based systems in the market. 68% of the more than 200 IT ...

SEATTLE--(BUSINESS WIRE)--SkyKick (www.skykick.com), a global provider of cloud automation and management software for information technology services providers (ITSPs), today announced major upgrades ...

Wouldn't it be nice if your employees actually asked you this question before they went off and signed up for a cloud service or deployed a new app to a cloud platform? If they did ask would you know ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

Get the latest federal technology news delivered to your inbox. The Defense Information Systems Agency wants ideas from industry on how it can modernize the platform it uses to field information ...

“The customer is always right” is a mantra reiterated throughout retail businesses of all sizes and verticals. To keep customers satisfied across all channels, retailers need to ensure their support ...

The rise of social media should horrify any company with crappy customer service. Right now, with minimal effort, any disgruntled customer can use a service like Twitter to voice their complaints to ...

For me at least, opening the Help Desk inbox is a little like spending time with my family for the holidays — I never know what kind of tech support questions I’ll have to face, and there’s always a ...