Salesforce agreed to acquire m3ter, a platform built to support consumption-based monetization, in a bid to help customers update their business models in response to artificial intelligence.

When Brooke Eby was diagnosed with amyotrophic lateral sclerosis (ALS), also known as Lou Gehrig's disease, she knew the time would come when she would need to disclose her diagnosis to her employer, ...

Heathrow and Salesforce launched AI assistant Hallie to manage customer inquiries, boosting efficiency at the UK's busiest airport.

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Salesforce Agentforce Contact Center unifies CRM, AI and workflows — but is the complexity worth it? A deep dive with analyst and expert perspective. Customer service platforms are undergoing a ...