The Salesforce tool, the company insists, is unique because it’s “conversation-first,” and “agent-first.” Essentially the idea is to dump the “ticket” system, and allow someone to make an IT help ...

Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to ...

Salesforce.com on Wednesday said it has adapted some of its business software to help healthcare organizations and government entities distribute vaccines for the novel coronavirus once they become ...

The new Agentforce IT Service suite brings together an agentic IT service desk, AI agents, and an agentic CMDB and service ...

Salesforce will invest US $1 billion in Mexico over the next five years, aimed at expanding its operations, fostering digital ...

With MuleSoft Agent Fabric, Salesforce wants to bring together, control and monitor AI agents from different providers ...

Salesforce has confirmed that it will not negotiate with or pay a ransom to the threat actors behind a massive wave of data ...