Telecommunications giant Safaricom has explained how mobile data is consumed and why customers may experience what appears to be “fast-draining” bundles. This follows a complaint from a subscriber who ...

Safaricom is offering some My OneApp users 1GB free data as an apology for the troubled M-PESA app migration. Did you receive ...

Please enable JavaScript to read this content. Safaricom has introduced data bundles, calls and SMSs with no expiry date. Safaricom customers will no longer have to ...

Safaricom has announced a new data minimization enhancement on M-PESA aimed at strengthening customer privacy in person-to-person (P2P) transactions. The update, unveiled during a briefing at the ...

Safaricom users this morning took to social media to report a ‘glitch’ that saw them subscribe to the telco’s platinum data plan for free. Safaricom has four platinum data plans for its subscribers ...

Safaricom has released version 5.1.5 of My OneApp on the Google Play Store, addressing key user complaints in what the telco is framing as a direct response to customer feedback.

Safaricom faces lawsuit for using AI to skip human agents. Critics cite UNESCO rules: users deserve human oversight, not just a black box bot ...

The High Court will on May 13 deliver its judgment in a high-stakes petition accusing Safaricom PLC of failing to protect subscriber data in a breach said to have affected more than 11.5 million users ...