Outsourcing is not a new notion. Nevertheless, experts are still arguing about its positive and negative effect on businesses. Both devotees and critics of outsourcing are right. In cases when all the ...

Inforonics – As companies grow, dealing with that growth can be quite an ordeal to manage. An increasing volume of orders can be a strain on staff. For technology companies, this problem is twofold: ...

Outsourcing customer support can be a strategic move for businesses seeking to enhance their service quality while managing costs. Removing the overhead for training and employing staff for customer ...

DUBLIN--(BUSINESS WIRE)--Research and Markets has announced the addition of the "Global Technical Support Outsourcing Market 2016-2020" report to their offering. The global technical support ...

Outsourced social media customer service has rapidly become one of the most strategic investments for companies that rely on fast-paced digital engagement. As customer expectations rise and social ...

Just because you're a tech company steeped in a proud history of innovation doesn't mean you have to treat technical support as a do-it-yourself venture. Gone are the days when tech support meant ...

Whether it is in newspaper articles, online forums, blog feedback or just conversation, there seems to be this widespread belief that Vonage outsources the brunt of its Tier 1 (initial call) customer ...

One of the most popular movements afoot in outsourcing is for technology vendors to outsource their first-level support, often to firms that are offshore (India is one of the most popular destinations ...

Technical support outsourcing has become a strategic move for many companies looking to reduce costs and improve service quality. Among the various destinations for outsourcing, the Philippines has ...

Teradata has outsourced technical support for its on-prem data warehouses to IBM, according to a report in The Register today. Teradata neither confirmed nor denied the report, but told Datanami that ...

Our company, Phone Halo has made its fair share of mistakes over the past few years in terms of customer support. The biggest and most important lesson we’ve learned, though, is that it’s critical to ...