The ombudsman system needs a major overhaul following findings that many schemes lack the power to enforce judgments and consumers do not know who to turn to with their complaints, according to a ...

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The Commonwealth Ombudsman has said the process by the Department of Human Services' (DHS) online compliance system (OCI) to send letters demanding money repayment ...

A Karnataka High Court ruling allowing legal representation before the insurance ombudsman has reignited debate over whether ...

Add Yahoo as a preferred source to see more of our stories on Google. An overhaul should ensure there is one ombudsman for every sector, with each having the power to enforce judgments, MPs have said.