Health insurer UCare failed to transport a patient for life-sustaining dialysis treatments in January, which state regulators called a critical example of systemic scheduling and customer service ...

The Social Security Administration has stopped publishing key customer-service metrics, which will make it more difficult to track whether performance is improving or eroding over time. As a result, ...

The Social Security Administration's acting inspector general is auditing the agency's telephone wait times. - Mario Anzuoni/Reuters/File The Social Security Administration’s acting inspector general ...

The SSA Inspector General's report says the agency's telephone service performance metrics are accurate after senator's request for analysis The Social Security Administration Office of Inspector ...

(CNN) — The Social Security Administration’s acting inspector general has opened a review of the agency’s call center wait times and its ability to deliver services to Americans. The investigation was ...