HOUSTON — If you are having a problem with your phone or computer, many of us call the company to try to resolve things. However, before you look them up, one woman has a warning. It all started when ...

Staples on Tuesday launched a three-tiered set of computer tech support plans. The retailer said that its Total Support Plans are designed to support customers dealing with unexpected tech troubles, ...

Tech support scammers have been offering bogus technical support services and “resolving” people’s non-existent problems with their devices or software for years. Using a range of tried-and-tested ...

The phone rings. The voice on the other line informs you that your PC is infected with a virus that, fortunately for you, the caller’s well-known company can eliminate. Hmm, you think, that’s odd, ...

Apple has long been known for its great customer support — and that’s confirmed once more in a new ranking of customer service among top laptop makers. The Laptop Mag rankings pit 11 of the major ...

The first step in ensuring that your new laptop will outlast the software that comes with it is buying from a vendor with a reputation for reliability. Dennis O'Reilly began writing about workplace ...

A new financial threat has emerged for seniors: computer tech support scamsters. The number of complaints by the elderly about this fraud has been skyrocketing. “(State attorneys general) are now ...