Jira Service Desk and ServiceNow are software platforms that started their lives as something other than a field service management (FSM) solution, but for many companies these tools work perfectly to ...

Atlassian, a leading provider of collaboration software for teams, today announced the availability of JIRA Service Desk - a modern and flexible service desk experience to boost IT team efficiency and ...

Arguably, there is a direct correlation between the quality of the IT service experience that a user receives and the sophistication of the service desk software upon which the organization relies.

Atlassian released updates for Jira Service Desk and Jira Service Desk Data Center to fix a critical-severity security bug that can be exploited by anyone with access to a vulnerable customer portal.

Learn how to use Jira to create and manage projects, track tasks, and collaborate effectively with these step-by-step instructions for getting started with Jira for project management. Teams often ...

If you're looking to automate your help desk look no further than these 10 popular help desk ticket tools that can help you create a more streamlined customer service experience. Help desk software is ...