Customer satisfaction is crucial for the success and growth of any business. Organizations prioritizing customer satisfaction strategies are more likely to achieve higher customer retention rates, ...

I'm a technologist, business writer, and book author. I first started writing in 2001, after I was downsized from a corporate job. In the early days of my writing career, I wrote features about ...

Ticketing software and help desk software are terms often used interchangeably. However, there are stark differences between the two. Ticketing software focuses on lodging, handling, and solving ...

As companies increasingly use chat systems such as Slack and Microsoft Teams, other workplace tools have integrated with these messaging programs so workers can conduct business without needing to ...

Subject: MagicSolutions of Paramus was the 1995 Top 40 Company of the Year for Northern New Jersey. Russian-born Igal Lichtman, the company”s CEO, has built a successful business by knowing how to ...

I remember sitting around a conference table with a handful of developers and support technicians talking about features we could add to our internal help desk application. We had been using an ...

A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

I've seen lots of threads, and looked at quite a few products today, and they all seem to suck in various ways. Our current software is being EOL'd and they've quoted a crazy amount to upgrade it. I ...

IBM's internal deployment of Mac hardware has been a resounding success, the company announced this week, with rapid adoption and very little need for employee technical support. IBM took part in this ...

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