The popularity of instant messaging has grown exponentially in the past decade, but the communication platform’s immediacy presents users with endless opportunities to come off the wrong way. These ...

COMMENTARY-- Face it: It's unreasonable to expect Miss Manners to rule on the finer points of our technological lifestyle, such as the niceties of instant messaging. Thankfully, TalkBack readers are ...

David Gurle must like navigating though minefields. As the head of collaboration services for Reuters, the former Microsoft executive is trying to turn the Reuters Messaging service into a test bed ...

The real-time, text-based conversation experience known as “instant messaging” seems brand-new. But, believe it or not, I first experienced “IM” way back in 1985. At the time I was working for the ...

Instant messaging is booming. Almost everywhere you look, people are typing messages to friends and work colleagues at a frantic pace. These are not e-mails but rather short messages that often travel ...

Orgoo, a Los Angeles based start-up, is about to release a futuristic Web-based message tool that brings together all your IM, voice, text and email into one place. It is still in early testing mode, ...

Rep. Mark Foley has been brought down not by e-mails, but transcripts of instant message (IM) "chats" his underage correspondents saved. Many people haven't thought much about where their IM messages ...

The blogosphere is abuzz about Google's new foray into the instant-messaging realm. Message boards are teeming with tips and gripes, and scores of screenshots have gone up since Google released a beta ...

Google has launched an instant-messaging program that allows text chat and computer-to-computer voice connections, a move that highlights the search giant's increasing competition with Yahoo, ...

Personal embarrassment pales, however, when compared with the ramifications of a business message getting into the wrong hands. E-mail has made it easier to have that happen. Click the mouse and, poof ...