While CRM technology is used in many similar ways across a lot of industries, in healthcare there are special considerations due to the Health Insurance Portability and Accountability Act (HIPAA), a ...

The market for CRM solutions in healthcare has witnessed significant expansion and will continue to do so through 2033, when it is projected to reach $27.6 billion, up from $12.5 billion in 2024, ...

Healthcare organizations face risk in not delivering exceptional consumer experiences. Those that don't prioritize customer relationship management may find it harder to maintain their competitiveness ...

While healthcare is moving to the value-based care environment, the challenge of analyzing care results remains to be solved. Some may say that the transition to value-based care is taking baby steps.

Customer relationship management (CRM) is a relatively new concept for healthcare organizations that have long thought little of the patient until they show up in the hospital or doctor's office. But ...

The harbingers abound: 2011 is a year of health and wellness focus for US health plans. Assuming the selections represented in a recent AHIP solutions smart brief are some indication of industry ...

According to a new report published by Allied Market Research, titled, “healthcare CRM market by component, application, deployment model, end user, and region: Global Opportunity Analysis and ...

For years, patient engagement has been a top focus for healthcare leaders. But today’s patients are frustrated with the overall patient experience, in no small part due to their providers’ approach to ...

As healthcare consumers become savvier and more demanding, personalized offerings and top-notch service are required to secure their loyalty to your organization. We’ve seen the focus on ...