Add Yahoo as a preferred source to see more of our stories on Google. HMRC complaint response times have hit a five-year high despite the tax office hiring thousands more staff, official figures show.

HM Revenue and Customs (HMRC) has received about 300 complaints from people who have been unable to view their tax information after logging into their account on its self assessment website. Affected ...

Complaints to the UK's HM Revenue & Customs over delays and administrative errors jumped by two-thirds last year, adding to concerns that Britain's tax authority is struggling to maintain service ...

Complaints lodged against HM Revenue and Customs (HMRC) rose to 93,589 in the 2024-25 financial year, marking the highest level recorded in five years. The figures, obtained through Freedom of ...

HMRC has signed a massive £175billion deal to crack down on fraud and tax errors after 93,000 complaints. HMRC has announced a 10-year, £175m deal with the British tech firm Quantexa to provide ...

HM Revenue & Customs (HMRC) has recorded a record-high level of complaints lodged against the department. 93,589 complaints were filed 2024-25 financial year, the highest level in five years. Back in ...

HMRC has clarified the expected wait times to get a tax refund after a message from an unhappy customer. The person contacted the tax authority over social media to ask about self assessment for the ...

From incorrect repayment demands to mistaken claims about emigration or non-existent holidays, those caught up in anti-fraud debacle tell their stories Demands to pay back thousands of pounds in child ...