Third-party delivery, takeout apps, kiosks, and mobile ordering have reshaped the restaurant industry. Guests can get your ...

NEW YORK--(BUSINESS WIRE)--Americans are placing an even greater premium on quality customer service this year. In a stronger economic environment, seven in ten Americans (70%) are willing to spend an ...

Are there business situations where "good enough” customer service is actually sufficient? Maybe, if you're hawking potable water and tents at Fyre Festival or selling sunscreen on an island where ...

Customer service isn't just about being courteous to your customers – it's a vital element of business operations that can impact your bottom line and affect how your company is viewed in the public ...

Every business is in the hospitality business—because customers don't just remember what you did, they remember how you made them feel.

Because medical care is something everyone needs, it can be easy to forget that medical care is a service and patients are customers. But good customer service is just as important in medicine as it ...

Good customer service interview questions come as part of a larger package of job interview questions designed to bring out very specific, value-based answers. A good answer to customer service ...