HuffPost raised eyebrows for a report suggesting only Protestants were able to attend a Good Friday service at the Pentagon ...

Deals and discounts may get cash-strapped consumers through a restaurant’s door, but excellent customer service is what will keep them coming back—even after the economy improves and menu prices ...

Perhaps no one would be willing to give up their cellphone but very few consumers appear to like their wireless service provider very much. The big three providers – Verizon, AT&T and T-Mobile – come ...

Third-party delivery, takeout apps, kiosks, and mobile ordering have reshaped the restaurant industry. Guests can get your food without ever setting foot inside your dining room. For many operators, ...

Service meets customer needs, but hospitality makes people feel valued — and that’s what drives loyalty and referrals. Small, human gestures turn ordinary transactions into memorable experiences and ...

Rate the Social Security Administration by giving one star for poor service and five stars for good service – or two, three or four stars for something in between. Nutthaseth Vanchaichana / Getty ...

Why do we tip—even when we know we’ll never see the server again? New research suggests it’s not just about rewarding good service, but about social pressure. Some people tip out of genuine ...